Your data, in plain words

1. Who we are

Crewside provides AI staff for businesses at crewside.ai. In this policy, “we” means Crewside, and “you” means anyone who visits the site, joins the waitlist, or uses the service. Questions about this policy go through our contact page.

2. What we collect

We collect only what we need to run the service and answer you.

• Waitlist: your email, and if you give them, your name, company, team size, the plan you have in mind, and whether you would pay a year up front.
• Contact page: your name, email, company if given, and your message.
• Accounts: your name, email and company name. Passwords are stored only as a secure hash, never as the password itself.
• What you give your staff: conversations, documents, pictures, instructions and the facts they remember, plus files from folders and pages you choose to keep in sync.
• Connected accounts: when you connect a service like Google, we store the access it grants, sealed with encryption, and use it only for the work you set up.
• Usage records: how much work your staff did and what it cost, so we can show your balance and keep to your limit.
• Voice: during a voice call, your audio goes straight to our speech provider to be turned into text and back into speech. We keep the words of the conversation, not the recording.
• Technical records: sign ins, errors and a record of who changed what, to keep the service secure and working.

3. How we use it

We use your information to run Crewside for you: to let your staff answer, remember and act on your behalf, to keep your company's data separate from every other company, to show and enforce your spending limit, to keep the service secure, and to reply to you. We use waitlist emails only to tell you when your place comes up and about your founding price.

We do not sell your information, we do not use it for advertising, and we do not use your content to train AI models.

4. Privacy inside your company

What one person tells a hire in their own conversations, and the documents they send there, are kept for that person. Colleagues who talk to the same hire do not see them. This is enforced in our database, not only on screen. Facts entered as company knowledge are shared with every hire in the company, and the company page shows who added them.

5. Who helps us run Crewside

Some work is done by trusted providers acting on our instructions. They receive only what is needed for their part.

• Anthropic, which provides the AI models that think and write for your staff.
• OpenAI, which draws pictures and helps your staff find documents by meaning.
• Cartesia, which turns speech into text and text into speech during voice calls.
• Resend, which sends our emails.
• Our hosting and storage providers, which keep the service running and your data stored.
• Stripe, which will handle payments when billing opens. We never see or store your full card number.
• Services you connect yourself, such as Google, only for the work you set up with them.

6. How long we keep it

Your company decides how long conversations are kept, on the company page. When a company is deleted, its staff, conversations, documents and memories are deleted with it, and copies in our backups are removed as those backups are replaced. Waitlist entries are kept until you are let in or ask us to remove you. Contact messages are kept as long as needed to help you.

7. Security

Data travels encrypted. Secrets like connected-account access and your own model keys are stored sealed with encryption. Every company's data is separated in the database itself. We keep a record of sign ins and changes so problems can be traced.

8. Cookies

We use one cookie to keep you signed in. We do not use advertising or tracking cookies.

9. Your choices and rights

You can see and change what your staff remember about you at any time, and remove anything. You can ask us for a copy of your information, to correct it, or to delete it, and you can ask to be removed from the waitlist. Depending on where you live, you may have further rights under local law. Write to us through the contact page and choose “Privacy or my data”. We answer within 30 days.

10. Children

Crewside is a service for businesses and is not meant for anyone under 16. We do not knowingly collect information from children.

11. Changes to this policy

If we change this policy in a way that matters, we will tell account owners by email before the change takes effect, and update the date at the top of this page.